Legal Disclosures & Governance

Entity: ProductLogicWorks

Registered Activity: Software Product Development, Agile Backend Architecture Engineering, and Continuous Iteration Consulting

Registered Address: Calle Troncón, 29, 29640 Fuengirola, Málaga, Spain

Contact Email: [email protected]

Contact Phone: +34 631 860 497

2.1 Data Controller

ProductLogicWorks, registered at Calle Troncón, 29, 29640 Fuengirola, Málaga, Spain, acts as the Data Controller for all personal data collected through our digital platforms, consultation forms, and engineering engagement workflows.

2.2 Data We Collect

We collect the following categories of personal data when you interact with our services:

• Identification Data: Full name, email address, phone number
• Professional Data: Company name, role, project scope details
• Technical Data: IP address, browser type, operating system, pages visited
• Communication Data: Records of correspondence, project briefs, and support tickets

2.3 Legal Basis for Processing

We process your personal data under the following legal bases as defined in Regulation (EU) 2016/679 (GDPR):

• Consent: When you submit a contact form or subscribe to communications
• Contractual Necessity: To perform our obligations under a signed Statement of Work (SOW)
• Legitimate Interest: To improve our services, ensure security, and maintain platform integrity

2.4 Data Retention

Personal data submitted through consultation forms is retained for a maximum of 24 months from the last interaction, unless a contractual relationship is established. Project deliverables and associated intellectual property records are retained for the duration of the engagement plus 12 months for warranty and audit purposes.

2.5 Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of all personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data where no legal obligation requires retention
• Right to Restrict Processing: Request limitation of processing under certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests

To exercise any of these rights, contact us at [email protected].

3.1 Scope of Engagement

All software development services, architecture consulting, and technical deliverables provided by ProductLogicWorks are governed by explicitly contracted Statements of Work (SOW) executed between the Client and ProductLogicWorks. Each SOW defines the specific scope, deliverables, timelines, and commercial terms for the engagement.

3.2 Intellectual Property

Upon complete settlement of all agreed commercial invoices, ProductLogicWorks assigns all worldwide intellectual property rights in the client-specific software deliverables, design tokens, code repositories, and digital assets directly to the Client. ProductLogicWorks retains no license or usage rights to completed work product following full payment.

3.3 Service Availability

ProductLogicWorks commits to a 99.9% uptime availability guarantee for all production deployments under active maintenance retainers. Priority 2-hour technical support dispatch is available to clients enrolled in continuous SLA maintenance packages.

3.4 Limitation of Liability

ProductLogicWorks shall not be liable for indirect, incidental, consequential, or punitive damages arising from the use of delivered software products. Our total aggregate liability for any engagement shall not exceed the total fees paid by the Client for the specific deliverable giving rise to the claim.

4.1 What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us recognize your browser, remember your preferences, and improve your experience across sessions.

4.2 Cookies We Use

• Strictly Necessary Cookies: Essential for basic website functionality, session management, and security. These cannot be disabled.
• Functional Cookies: Remember your preferences, language settings, and form input to enhance your browsing experience.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymized usage data. This includes tools such as Google Analytics.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness across platforms.

4.3 Managing Cookies

You can manage or disable cookies through your browser settings. Disabling strictly necessary cookies may affect website functionality. You can also use the cookie consent banner displayed on your first visit to accept or decline optional cookies. Your cookie preferences are stored in localStorage and persist across sessions.

5.1 Pre-Development Refunds

If a project engagement is cancelled before development work commences, ProductLogicWorks will issue a full refund of any advance payments or deposits within 14 business days of the written cancellation notice.

5.2 Partial Development Refunds

For engagements cancelled after development has begun, ProductLogicWorks will issue a prorated refund based on the percentage of undelivered milestones relative to the total SOW value. Work completed and accepted by the Client prior to cancellation remains billable.

5.3 Maintenance Retainer Refunds

Monthly maintenance retainers may be cancelled with 30 days' written notice. A full refund for the current billing period will be issued if no support requests have been processed during that period. Partial refunds for active periods are not available.

5.4 Refund Process

All refund requests must be submitted in writing to [email protected]. Refunds are processed to the original payment method within 14 business days of approval. ProductLogicWorks reserves the right to offset refund amounts against outstanding invoices or undisputed damages.

These terms are governed by the laws of the Kingdom of Spain and applicable European Union regulations. Any disputes arising from or relating to these terms or the services provided by ProductLogicWorks shall first be subject to good-faith mediation. If mediation fails, disputes shall be submitted to the exclusive jurisdiction of the courts of Málaga, Spain.